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Frequently Asked Questions

  • Most FAQs

  • 1. How do I place my order?
  • 2. Can I buy multiple products in single order?

    Yes. Just add all the products you wish to buy into your shopping bag and then complete your order. This way you can save on any additional shipping and COD charges!

  • 3. Can I ship the products to an address that is different to my billing address?
    Yes. You can do this by filling in your address as the 'Billing address' and the address you wish to ship it to as the 'Shipping address'.
  • 4. Can I leave items in my cart for future purchase?

    Yes, you can leave items in your cart, however the price and availability of these products will be reflected on a real time basis. Hence, there is a possibility that the product may go out of stock or the offer on the product may expire from the time you added it to your cart.

  • 5. Do I have to have an account to place an order?

    Yes, you are required to make an account on our website to make your shopping experience swift and simple. You can enjoy rating and reviewing our products as per your experience, you can also check your previous orders that are pending and also be able to cancel and refund if you may want so.

  • 6. What is your online return policy?

    We believe strongly in our products and their quality and want you to be completely happy with your purchase. If you are disappointed in any way we would like to know. Please see our Returns and Refunds Policy.

  • 7. How do i cancel my order?

    Cancellation before shipment: You may cancel your order by going to your Account section and clicking on cancel order. Cancellation post shipment: Please contact our Customer Care on 011- 41527707 (Timings: 10am-6pm IST) and we will be happy to help you with your order cancellation.

  • 8. What measure does we take to ensure the quality of goodway organic?

    We at Goodway Organic products are fully dedicated to our customers' satisfaction. Rest assured that Kama Ayurveda products available on our website are 100% genuine and authentic.

  • 9. Do the storage system ensure that the quality of the product is intact

    All of our inventory is kept in our own warehouse. We store, manage and ship our products to you, no matter where you are, with the utmost care and efficiency.

  • 10. How can i track my order

    We dispatch most orders within 24 hours (i.e. excluding Sundays and public holidays). You can track your order from your Account section to get an update on where your order is. For your convenience, there is a Track Your Order tab which allows you to see the exact status of your order in real time.